Terms and Conditions

1. About us

This website is operated by Blend Ext Co Limited, a company registered in England and Wales.

Company registration number: 17150889
Registered office: Calisota Accountants, The Gables, Fyfield Road, Ongar, United Kingdom, CM5 0GA
Trading address: 4-6 Parkside, Ringwood, Hampshire, United Kingdom, BH24 3SQ
VAT registration number: GB 518 980 456
Email: info@blendhaironline.com

References to "we", "us" and "our" mean Blend Ext Co Limited.

2. These terms

These terms govern your use of our website and your purchase of products from us. By placing an order you agree to them.

Sections 3 to 13 apply to all customers. Section 14 applies only if you are buying as a consumer. Section 15 applies only if you hold an approved trade account and are buying in the course of a business.

You are a consumer if you are buying wholly or mainly for personal use. If you are buying for a business, the consumer provisions in section 14 do not apply to you.

We may update these terms. The version in force is the one published on this page at the time you place your order.

3. Use of our website

You may use our website for lawful purposes only. We may restrict or withdraw access if these terms are breached.

4. Our products

We take care to describe and illustrate our products accurately. Images are for illustration only; colour reproduction varies between screens, and natural hair products vary slightly in tone and texture between batches.

If we discover an error in a product description or price after you have ordered, we will contact you before dispatch. You may then confirm the order at the correct price or cancel it for a full refund.

5. Prices and VAT

Our goods are located in the United Kingdom and are supplied from the United Kingdom.

All prices are in pounds sterling. Prices shown to consumers include UK VAT at the prevailing rate. The VAT applicable to your order is shown at checkout.

Delivery charges are shown separately at checkout before you pay.

If the rate of VAT changes between your order and dispatch, we will adjust the VAT you pay, unless you have already paid in full.

6. Orders and acceptance

Placing an order is an offer to buy. You will receive an automated acknowledgement email — this confirms that we have received your order, but does not accept it.

A contract is formed when we send you a dispatch confirmation email. If we are unable to accept your order we will tell you and refund any payment taken.

We may decline an order — for example if the product is out of stock, if we have identified a pricing or description error, or if we are unable to meet a delivery requirement.

7. Payment

Payment is due in full at the time of ordering, through the payment methods shown at checkout. We do not offer credit accounts.

8. Delivery

We deliver to addresses in the United Kingdom. We may accept orders for delivery elsewhere at our discretion — please contact us before ordering.

Orders placed before 3pm UK time Monday to Friday are normally dispatched the same working day. Orders placed after 3pm, or at weekends and on UK bank holidays, are dispatched the next working day.

Delivery estimates given at checkout are estimates only. If delivery is delayed by an event outside our control we will let you know and take steps to minimise the delay.

Goods are your responsibility from the time they are delivered to the address you gave us. You own the goods once we have received payment in full.

9. If something goes wrong with your order

Please contact us at info@blendhaironline.com and we will put it right.

10. Faulty or misdescribed goods

Nothing in these terms affects your legal rights.

If you are a consumer, the Consumer Rights Act 2015 requires goods to be as described, fit for purpose and of satisfactory quality. If they are not, you may be entitled to reject them and receive a refund, or to a repair or replacement. Further information about your rights is available from Citizens Advice.

If goods are faulty or not as described, we will cover the cost of returning them.

11. Our liability

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and — for consumers — under the Consumer Rights Act 2015 and the Consumer Protection Act 1987.

We are not responsible for losses that were not foreseeable at the time the contract was formed, or for losses arising from misuse of our products or from application otherwise than in accordance with our guidance or by a suitably qualified professional.

Additional provisions applying to trade customers are set out at section 15.5.

12. Intellectual property

All content on this website — including text, graphics, images, logos, product photography and branding — belongs to Blend Ext Co Limited or is used under licence. You may not reproduce or use it without our written permission.

13. Your data

We handle personal data in accordance with our Privacy Policy and applicable data protection law. We do not sell your data, and we share it only as necessary to fulfil your order and operate our business.

14. Consumer cancellation rights

This section applies only if you are buying as a consumer.

14.1 Your right to cancel

You have the right to cancel your order within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you, or someone you nominate, receives the goods. Where an order is delivered in instalments, it ends 14 days after the day you receive the last item.

To cancel, tell us clearly before that period ends — by email to info@blendhaironline.com, or using the cancellation form available from us on request. Simply returning goods without telling us first is not sufficient.

14.2 Sending the goods back

Once you have told us you are cancelling, please send the goods back to us within 14 days, to:

Blend Ext Co Limited c/o HCI Distribution Limited 4-6 Parkside Ringwood Hampshire BH24 3SQ

You are responsible for the cost of returning goods unless they are faulty or not as described. We recommend using a tracked service, as you bear the risk until the goods reach us.

14.3 Your refund

We will refund the price you paid, together with the standard delivery charge you paid on the original order. If you chose a more expensive delivery option, we refund the standard rate only.

We will refund within 14 days of receiving the goods back, or of receiving evidence that you have sent them, whichever is earlier. Refunds are made to your original payment method.

You may handle the goods as you would in a shop, in order to establish their nature, characteristics and how they work. If you handle them beyond that and their value is reduced as a result, we may deduct that reduction from your refund.

14.4 Products excluded from the right to cancel

Our hair extensions are supplied in sealed packaging and are not suitable for return once unsealed, for reasons of health protection and hygiene. Where that packaging has been opened, or hygiene seals or ties have been broken or removed after delivery, the right to cancel under this section does not apply.

This exclusion does not affect your rights if goods are faulty, not as described, or not fit for purpose — see section 10.

15. Trade accounts

This section applies only if you hold an approved trade account and are buying in the course of a business. The consumer cancellation rights in section 14 do not apply to trade purchases.

15.1 Accounts

Trade accounts are subject to approval. Trade pricing is applied automatically when you are logged in with your registered email address — no discount code is required. We may review, suspend or withdraw trade access at our discretion.

15.2 Payment

Payment is due in full at the time of ordering. We do not offer credit accounts.

15.3 Returns

Trade returns are accepted at our discretion and must be agreed with us in advance. The condition requirements at section 14.4 apply. This does not affect your statutory rights in respect of faulty or misdescribed goods.

15.4 Resale

Products purchased on a trade account are for professional use or for resale through your salon or business. You may not resell them through online marketplaces without our written consent.

15.5 Liability to trade customers

Subject to section 11, our total liability to a trade customer in respect of any order is limited to the price paid for the goods in question. We are not liable to trade customers for loss of profit, loss of business, business interruption or loss of anticipated savings.

16. Complaints

If you are unhappy with our products or service, please contact us at info@blendhaironline.com and we will do our best to resolve the matter.

17. Events outside our control

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control. If such an event occurs we will contact you and either extend the delivery timescale or, where the delay is substantial, allow you to cancel and receive a full refund.

18. Governing law

These terms are governed by the law of England and Wales, and disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your own jurisdiction, and you benefit from any mandatory protections of the law there.